Returns

Change of mind

We don't offer refunds or exchanges for change of mind, so please read the product details carefully before ordering. If you have any questions about a piece, we're always happy to help before you buy.

Faulty or incorrect items

Your rights under the Australian Consumer Law are not affected by this policy. If your item arrives faulty or damaged, is significantly different from its description, or isn't what you ordered, please contact us within a reasonable time and we'll offer a repair, replacement or refund.

Email us at sulistudios@outlook.com with your order number and a photo of the issue. We'll cover the cost of returning a faulty or incorrect item.

Natural stones and vintage pieces

Our natural stone jewellery and reworked vintage pieces are one of a kind. Natural differences in colour, markings and sparkle, and gentle signs of age in vintage items, are part of their character and aren't considered faults.

Gift wrapping

Gift wrapping charges are only refunded if the item is returned as faulty or incorrect.

Refunds

Approved refunds go back to your original payment method and may take a few business days to appear.